SHIPPING & RETURNS

1. WHO WE ARE. We are Ferraro Textile Ltd. and we process your personal data as controller. This means that we are responsible for how we process and protect your data. 

2. WHAT WE USE YOUR DATA FOR. We will use your data, among other purposes, to respond to your queries, and, if you wish, to send you our customised communications. 

3. WHY WE USE YOUR DATA. We have legal standing to process your data for various reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us. 

4. WHO WE SHARE YOUR DATA WITH. We don’t share your data with any third party providers, both inside and outside the European Union. 

5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights. 

We encourage you to read our full Privacy Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.

 

BEFORE YOU START

 

In this Privacy Policy, you will find all relevant information applicable to our use of our users' and clients' personal data, regardless of the channel or means of Emine Ferraro Activewear that you use to interact with us.

We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data:

o We permanently make available for you all the information included in this Privacy Policy, that you can check when you consider appropriate, and in addition,

o you will also find further information on how we use your data as you interact with us.

These are some terms we regularly use in this 

Privacy Policy:

o When we speak about our Platform, we refer to our website, www.emineferraro.com

 

WHO IS THE CONTROLLER OF YOUR DATA?

Your data controller is Ferraro Textile Ltd. E-mail address of the Data Protection Officer: info@emineferraro.com

 

WHY WE PROCESS YOUR PERSONAL DATA

Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:

Your identity data (for example, your name, surname, language and country from which you interact with us, contact data, etc.); 

Connection and/or browsing data;

Commercial information (for example, if you have subscribed to our newsletter), information about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may not be able to enjoy certain services or functionalities.

 

Depending on how you interact with our Platform, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes: 

 

To meet requests or applications that you make through the Customer Support channels. 

For marketing purposes.This purpose includes the processing of your data, mainly, for:

If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including to send customised information on our products or services through various means (such as e-mail or SMS). We may also make available to you this information through push notifications in case you have activated them in your mobile device.

Accordingly, please take into account that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when sending you information. For example, based on your browsing history (i.e., depending on the articles that you clicked), we will make you suggestions on products that we believe may interest you. 

To perform promotional actions (for example, for the organization of competitions or to send the list of items stored to the e-mail you designate). 

Analysis of usability and quality to improve our services. If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner.

In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.

 

HOW WE ARE LEGALLY PERMITTED TO PROCESS YOUR DATA?

 

The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following table: Purpose Legal standing

Customer Support

We consider that we have legitimate interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised.

When your consultation is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.

Marketing

We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when authorizing the sending of push notifications in your mobile device or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels.

In order to show you customised information. we consider that we have a legitimate interest to conduct a profiling with the information that we have about you such as your browsing, and the personal data that you have provided us, such as the age range or language, since we understand that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your references.

Analysis of usability and quality

We consider that we have a legitimate interest in analysing the Platform usability and the user's satisfaction degree, since we understand that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.

 

HOW LONG WILL WE KEEP YOUR DATA?

 

The time for which we will keep your data will depend on the purposes for which we process them, as explained below: Purpose Time for which the data are kept

Customer Support

We will process your data for the time necessary to meet your request or application.

Marketing

We will process your data until you unsubscribe or cancel your subscription to the newsletter.

Analysis of usability and quality

We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.

Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.

 

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

 

We don’t share your data with any third party providers, both inside and outside the European Union. 

 

WHAT YOUR RIGHTS ARE WHEN MAKING YOUR DATA AVAILABLE TO US

 

We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, you may exercise your rights free of charge by writing us an e-mail to the e-mail address (info@emineferraro.com), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.

In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

To request access to your personal data that we hold.

To request that we rectify the personal data that we hold. In any case, please take into account that, by actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify us of any change or modification of your data. You will be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy Policy.

To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.

To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporarily suspend the processing of the data or that we keep them longer than necessary.

Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES?

 

If you provide us with personal data of third parties, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data.

 

CHANGES TO THE PRIVACY POLICY

 

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner or a pop-up), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website.

 

INFORMATION ON COOKIES

 

We use cookies and similar devices to facilitate your browsing in the Platform, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits. Please read our Cookies Policy to understand with greater detail the cookies and similar devices that we use, their purpose and other information of interest.